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RAT-S CAFE Ride Anyone's Trip - S!Riders of ALL Marque's Welcome www.ratscafe.org & www.ratsdownunder.org
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RoboMike 500cc
Joined: 04 Aug 2010 Posts: 104
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Posted: Mon Jul 18, 2011 9:53 pm Post subject: MCA / AUBURN LOOKED AFTER ME |
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In 2010 I bought a battery and a trickle charger to suit, from MCA. One year and ten days later (out of the 12 month warranty period) my battery was not holding a good charge and starting the bike was a challenge. I contacted MCA and explained that I was recommended the battery and the charger and that the life of the battery should be some years better than what I had experienced. The manager at the time was busy, so I left my telephone number for him to call me back.
The manager contacted me the next day, we discussed it and it was suggested that I bring the bike, charger and reciept into the store and he could assess the issue. I went in a couple of days later, met up with the dude, charger was diagnosed to be OK and I was offered a replacement battery. We then proceeded to bring out the tools, we changed the battery, no charge and the bike started without a hitch.
This was excellent service, something that is hard to find with a lot of businesses these days. The guy was easy to deal with and everything was no hassle. I highly recommend the team at MCA, they were awesome.
_________________ "I'll Be back" |
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Boof Hooligan
Joined: 11 Jan 2011 Posts: 2093 Location: sunny coast
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Posted: Tue Jul 19, 2011 8:16 am Post subject: |
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It,s good to hear stories like this Thanks _________________
With the award winning T100 |
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Churchy superstar
Joined: 17 Mar 2007 Posts: 3647 Location: The Druit
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Posted: Tue Jul 19, 2011 8:35 am Post subject: |
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very good customer service indeed! _________________ www.ratscafe.org
www.ratscafe.org/calendar.html
2002 Scarlet Baby bonneville
1966 Thunderbird 750
Kwaki Serpico 125 & Z250 X 2
Southampton Rule
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RoboMike 500cc
Joined: 04 Aug 2010 Posts: 104
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Posted: Tue Jul 19, 2011 7:29 pm Post subject: |
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The great thing is the whole process was easy, no bitching or trying to justify myself. Very professional, not often found in modern day business. _________________ "I'll Be back" |
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